LMYA
 
 

Why am I not receiving email messages

Email from coaches, sport leadership, or Organization leadership can be sent using the email system built into this website.  No special lists are maintained as email addresses are retrieved from each Member's profile.

Sending and receiving email are two very different functions and unfortunately, LMYA can only control the sending part.  If you're not receiving email, please read the below and take the appropriate actions.  If you still have issues receiving email, please contact the webmaster to webmaster@lmya.org
  1. Most messages are sent from a generic email address "on behalf" of the person actually sending the message.  Some email providers do not differentiate between this type of sender and a SPAMMING sender.  This may be a reason that you're not receiving email.  To resolve this, please make sure that you have "whitelisted" "*lmya.org" as a verified and valid sender.
  2. Most email providers these days have web page access, meaning that you can access your email by going to a website via your computer or mobile device internet browser.  Checking the SPAM and / or Junk folders on these sites will help you to identify whether or not you're actually not getting email or if they are just going into SPAM or JUNK.
  3. Make sure that your email address is correct and correctly formatted in your membership profile.  
    1. Check this by logging in
    2. Click on "My Profile" at the top of the page
    3. Click on "Email Address"
  4. All email send from the mass email system is recorded and saved to your profile.
    1. View all messages sent to you by logging in
    2. Click on "My Profile" at the top of the page
    3. Click on "LMYA Messages"
    4. Click "View Messages".
  5. Make sure that you have notification of email messages set up in your profile.  Doing this will ensure that you will receive a text message that a new message exists.
    1. Set up text messages by logging in.
    2. Click on "My Profile" at the top of the page.
    3. Click "Text Message Setup"
    4. Click the check box next to "Text me when an email is sent to me from LMYA."
    5. Enter your mobile phone number WITHOUT dashes.
    6. Select your mobile carrier.   (If your carrier is not listed, please alert the webmaster via email to webmaster@lmya.org.
  6. Make sure that you do not inactivate / unsubscribe your account.  Unsubscribing your account will prevent ALL email from being delivered.

How do I retrieve my username and password information?

All passwords are now encrypted and are also now case sensitive.  Doing this ensures a higher measure of security for our members.

The web application provides two methods to retrieve user names and to reset user passwords.

In order to retrieve your user name and to reset your password, your email address must be in our database.

Email Address is in the LMYA database:
  1. Click on the "Login" button on the home page-> go there
  2. Enter your email address that matches the one in the LMYA database.
  3. An email will be sent to this address (please be sure that spam blockers and other filtering software is set to accept emails from LMYA)
  4. In the email you receive, your current username will be included.
  5. Click on the link included in the message to reset your password within 48 hours.  (If you don't use the link within 48 hours of receiving it, the link will expire and you will have to start over)
Email has changed, never had an email address, or just not in our database.
  1. Click on the "New Member Application" button on the home page -> go there
  2. Complete the information as accurately as possible
  3. A volunteer will respond to the request within 3 days updating or creating your member record

How do I update my family or member information?

In order to maintain a secure environment, family information including phone numbers, email addresses, player medical information, and player grade should be maintained by member families.  Since LMYA is completely run by volunteers, it is nearly impossible to maintain the records of 10,000 plus members and 9,000 plus player participants.

To edit your information, you must be able to log in.  If you cannot log in, please refer to the help section for "Retrieving Username and Password Information".

Editing / Changing YOUR MEMBER information
  1. Log in
  2. Click on the "My Profile" link at the very top of the page.  -> go there
  3. Click the button on the left that represents the information you wish to modify.
  4. Modify the information as needed.
  5. Be sure to save the new information by clicking on the "Save" button at the top right of the page.
Editing / Changing PLAYER information
  1. Log in
  2. Click on the "View and Update My Family" -> go there
  3. Click the button on the left that represents the player you wish to modify.
  4. Modify the appropriate information.
  5. Be sure to save the new information by clicking on the Save Icon at the top right of the page.

Adding new players
  1. Log in
  2. Click on the "View and Update My Family" -> go there
  3. Click the "Add a new Player (Youth)" button on the left (below the list of players).
  4. Please enter all of the information
  5. Be sure to save the new information by clicking on the Save Icon at the top right of the page.

How do I update my Alert Preferences?

To edit your information, you must be able to log in.  If you cannot log in, please refer to the help section for "Retrieving Username and Password Information".

Editing / Changing member or player information
  1. Log in
  2. Click on the "View and Update My Family" button from the landing screen after you log in. go there
  3. Scroll to the lower portion of the page.
    1. Select the days you would like to receive calendar email alerts.
    2. Select the calendar categories you are interested in.
    3. Select the number of days for which you should receive the reminder BEFORE the actual event occurs.
    4. Select whether to receive text alerts.
    5. Enter your mobile phone number and your mobile carrier from the drop down menu.
  4. Click the "Save" button.

How do I change my Username and password?

Editing / Changing user Log in information
  1. Log in
  2. Click on the "My Profile" link at the top of the page -> go there
  3. Click the "Username / Password" button the left side of the page.
  4. Modify the username and / or password as you desire it to be.
    1. Show the password by clicking the check box next to "Show Password Entry"
    2. Passwords are case sensitive.
    3. If you choose a username that is already in use, you will be notified.
    4. Email addresses are a good username but cannot be duplicated for multiple members of the same family.
  5. Click the "Save" button at the top right of the page.
  6. Document this information for your next log in.

How can I find out my player(s) team information, participation and payment history?

If you are logged in, please do the following:
  1. Click on the "View my Player's Team(s)" button -> go there
  2. If your player(s) have been listed on teams, the current team for the current will be listed.
  3. If you would like to view participation history, click the "Click to show/hide history" button
  4. To see payment history, click the "Info" button on the row next to the sport/season you wish to see.

How do I find out if my payment has been credited?

If you are logged in, please do the following:
  1. Click on the "View my Player's Team(s)" button -> go there
  2. If the word "Active" is shown under the "Status" column, your payment has been received and credited.
  3. If the words "Not Active" is shown, then payment has not been received and credited.

Why am I being charged a late fee?

We try to communicate registration availability in multiple ways multiple times throughout the registration period.  Each sport has different requirements regarding when teams have to be formed and when equipment orders must be placed.

The late fee is a fee that is typically added after one or both of these deadlines has past and at time when it requires going to back to edit the information either for a league or for ordering equipment.

My children are already registered for sports. How can I Pay?

Online Payment only:
  1. Log in
  2. Click on the "View my Player's Team(s)" button -> go there
  3. Click "Re-Print Registration info or Complete Payment on-line"
  4. Click "Pay on-line and complete your player(s) registration"

What is Provisional Registration?

Provisional registration is when online registration is still available, but the sport leadership has made a decision to not accept new registrations immediately.

If your registration is "provisional", it means that the sport coordinator (or designate) will review the possibility of placing the player on a team.  If it is determined that participation cannot be granted (typically because there is no room), a full refund will be issued without further action necessary from the registering party.

How do I View Email Messages sent to me?

To view email messages sent to you, do the following:
  1. Log in  -> go there
  2. Click on the "View and Update My Family" button.
  3. Click on the "Edit Member Information" button.
  4. Click on the "View LMYA Messages"

Background Check - Document upload procedure

  1. Log in
  2. Click “Background Check” from the top menu options (https://www.lmya.org/back/bgstart.cfm)
  3. Click the “Click Here to Begin Background Screening” button.
  4. Read and agreed to all of the pages (3)
  5. On the last page click “Click here to upload your certification documents”.
  6. Click the “Click Here to begin uploading your certification documents” button.
  7. NOTE:
    1. Please separate each clearance into a single document.
    2. Please DO NOT upload one document that covers all three clearances.
    3. There should be one document for each clearance (PA State Police, PA Child Welfare, FBI.
  8. Please upload each document into the correct identified location.

Check which documents have been uploaded to my profile

You may review and double check what documents have already beein uploaded using the following procedure:
  1. Log in
  2. Click on "My Profile" at the top of the page.
  3. Click "Member Documents" on the left hand side of the page.